Shipping Policy
Shipping Policy – Sinergy Eyelash
At Sinergy Eyelash, we strive to ensure that your products arrive safely, quickly, and reliably. Below you’ll find the details of our shipping process.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation is received. Orders are not processed or shipped on weekends or holidays.
Estimated Delivery Times
Once your order has been shipped, delivery time will depend on the selected shipping method and destination:
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Standard shipping within the United States: 3–7 business days
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Priority shipping: 2–3 business days
Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or high demand.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of the order and the customer’s location. From time to time, we may offer free shipping promotions on orders over a certain amount, which will be indicated on the website.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number so you can monitor its delivery.
Incorrect or Incomplete Addresses
Once your order has been shipped, delivery time will depend on the selected shipping method and destination:
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Standard shipping within the United States: 3–7 business days
-
Priority shipping: 2–3 business days
Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or high demand.
Estimated Delivery Times
Once your order has been shipped, delivery time will depend on the selected shipping method and destination:
-
Standard shipping within the United States: 3–7 business days
-
Priority shipping: 2–3 business days
Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or high demand.
Lost or Delayed Packages
Once a package has been handed over to the carrier, Sinergy Eyelash is not responsible for delays, loss, or theft during transit. Please contact the shipping carrier directly to file a claim.
Damaged Shipments
If your order arrives damaged or incorrect, please contact us within the first 48 hours after delivery. Be sure to include photos of the product and packaging. We will evaluate each case and provide an appropriate solution, either a replacement or store credit.
Your satisfaction means a lot to us, Once your order is placed & paid for there are NO RETURNS on any products, all final sale.
NO REFUNDS, EXCHANGES OR RETURNS.
If any product is damaged you MUST contact us 24 hours after the order has been received for the product to be replaced or issued store credit. If we (Sinergy Eyelash) inspects returnable items, then we will issue you a return label upon products to be shipped back out to KLuxeAllure Headquarters. We are NOT responsible for packaging/mailing difficulties.
All sales are final, there are NO refunds.
DAMAGES & ISSUES:
Please contact us regarding any product/order damages at sinergyeyelash@gmail.com
No DMs/text for damaged/incorrect item issues.
Please inspect your order upon arrival and contact us immediately if the item is defected/damaged or if you received the wrong item so we can resolve your issue accordingly. Damaged, defective, or incorrect items must be reported within 3 days of delivery. If failure to report within 3 days upon delivery, we are not responsible. Be sure to include clear pictures of items, order number and a final concise picture of the packing slip. If eligible and approved we’ll issue you a refund and/or store credit. If wrong items were opened, used, or not in their original condition than refunds/or store credit will not be available.
Wrong items selected at checkout? Once your order is fulfilled and placed, there are no changes that can be made. Please ensure you are filling out all details correctly upon the items you want to receive. We cannot offer refunds or exchanges due to user error.